Complaints procedure
The following wording is a template complaints procedure that should, with adaptation to suit particular circumstances, be included on consent forms and participant information sheets.
For projects being submitted to the Medical Sciences IDREC:
What if there is a problem?
If you have a concern about any aspect of this project, please speak to the researcher concerned ([insert tel. no. here]) who will do his/her best to answer your query. If you remain unhappy and wish to make a formal complaint, please contact the Research Ethics Committee at the University of Oxford (ethics@medsci.ox.ac.uk; Medical Sciences Inter-Divisional Research Ethics Committee, Medical Sciences Divisional Office, Level 3 John Radcliffe Hospital, Oxford, OX3 9DU , UK).
For projects being submitted to the Social Sciences and Humanities IDREC:
What if there is a problem?
If you have a concern about any aspect of this project, please speak to the researcher concerned ([insert tel. no. here]) who will do his/her best to answer your query. If you remain unhappy and wish to make a formal complaint, please contact the Research Ethics Committee at the University of Oxford (ethics@socsci.ox.ac.uk; +44 (0)1865 614871; Social Sciences & Humanities Inter-Divisional Research Ethics Committee, Oxford University, Hayes House, 75 George Street, Oxford, OX1 2BQ, UK).