Business Administration

The Business Administration team supports the operational and strategic activities of Estates Services in a number of key areas:

Business management, HR and training

  • Non-operational reporting, both within the department and to other departments and stakeholders across the University
  • Management of key projects and change programmes, department-wide policies and procedures, and overhead and training budgets
  • HR administration, recruitment and staff issues
  • Training administration and needs analysis


  • Development and implementation of Estates Services’ Communications Strategy and the section communications plans that flow from it
  • Internal (Estates Services staff) communications, including staff intranet, annual Staff Survey, Staff Forum, Roominations newsletter and talks and briefing events
  • Communications with the wider University, including the Estates Services User Forum, online customer bulletin – Estates Services News – and Departmental Administrators’ induction programme
  • Management and development of the Estates Services website and dedicated websites for Graduate Accommodation and Security Services

Customer service

  • Development of customer service initiatives and standards for Estates Services as a department and for individual teams
  • Management of a project to achieve accreditation under the Customer Service Excellence scheme


  • Selection and performance management of suppliers in line with the University’s Financial Regulations and purchasing procedures
  • Development of framework agreements and central purchasing contracts
  • Guidance to all Estates Services staff on all aspects of purchasing


  • Strategic planning for IT systems support within the department
  • Management and  development  of key systems, notably the Planon database, supporting service providers (repairs and maintenance and facilities management teams) and users across the University
  • Bespoke development of Planon for departments on a paid-for basis