Helpdesk requests
- Requests for building repairs (including external works) and general operations
- Requests for electrical repairs (including lighting and power)
- Requests for mechanical repairs (heating and ventilation)
- Requests for plumbing
Requests for building repairs (including external works) and general operations
Request a quotation For example for joinery and carpentry. (Small carpentry job? Please use carpentry request below)
- Barriers and Bollards - repair (This covers the physical repair of the barriers and bollards and does not cover access control systems).
- Book Cases, shelves and display cases - repair
- Boundary Walls - external repair
- Carpentry - small carpentry jobs no quote required
- Carpet fixed, damaged, worn - Replace
- Carpet fixed, damaged, worn - Repair
- Carpet tiles, loose coverings, repair or replace
- Ceiling - damaged
- Cleaning of glazing - internal
- Collection & delivery
- Cupboards - repair
- Cycle and pedestrian ways - repair
- Cycle stands - repair
- Damp problem (not caused by water ingress)
- Decoration - exterior
- Decoration - interior
- Door Closers - installation
- Door Closers - replacement/repair
- Door - locks/fastenings (Firedoor? Please use the request for Firedoor locks listed below)
- Door - external
- Door glazing - internal
- Door - internal repair (not locks or fastenings)
- Doors, Automated - New Biochemistry Building only (service contract in place)
- Doors, Automated - Eagle House only (service contract in place)
- Drains and drainage
- Fencing - remove or repair
- Fencing - erect new (you will be linked to the Quotation request for this work)
- Fencing - erect/remove Heras fencing
- Firedoor - locks and fastenings
- Fire extinguisher - notification of use, damage or missing
- Flag raising
- Floors - finishings repair (not carpet)
- Floors - damaged wood block floors
- Furniture & equipment movement
- Gates - locks and fasteners
- Gates - repair or replace
- Glazing cleaning - external
- Glazing repair - external
- Glazing to cupboards
- Glazing to doors - internal
- Glazing to fanlight
- Glazing to fume cupboards
- Glazing to partitions
- Glazing to windows
- Graffiti - remove
- Gullies and soakaways blocked
- Gutter, soil or drain pipes - blocked/leaking
- Hand and grab rails - repairs only
- Hang picture or painting
- Laboratory benches - repair or replace
- Labour supply only
- Lightning conductors - External
- Locks & fastenings - door or window
- Manhole covers - external repair/replace missing
- Mould removal
- Notice board
- Panelling (wall/ceiling) - repair
- Paving and steps - remove algae
- Pest control (Insects & Pest infestation) - Internal/External
- Pest control (Rodents & Pigeons only) - external
- Plastering to ceiling - internal
- Plastering or brickwork to walls - internal
- Roads and pavings - external repair
- Roofs - Inspection
- Rubbish collection & removal
- Salt - Supply of 24Kg bag of road salt (max 3 per order)
- Seating - fixed lecture room & theatres - repair
- Signs and Name plates - external
- Signs and Name plates - internal
- Skirtings - repair or replace
- Skylights/rooflights - repair
- Staging - Raise and take down
- Staircase internal - repair
- Steps - external, repair
- Sun blinds/Louvres - external repair
- Tiling to walls - internal repair
- Toilet - Supply and fit toilet roll holder
- Walls - external, repair
- Water ingress
- Water ingress - non urgent
- Window cleaning gear - external
- Window locks/fastenings
- Window fans - internal
- Window frame - repair or replace
- Window sash cord repair
- General request for DLO Building team - only to be used when no suitable request is found above. Please note you will be asked for your Department cost centre code as the request maybe chargeable.
Requests for electrical repairs (including lighting and power)
- Electrical appliance - Portable, repair or replace
- Electric shock from equipment
- Fan - repair or replace
- Lamp - external, (Public Walkway)
- Lamp - external, replace (Building e.g. Porch)
- Lamp - internal, replace
- Light fitting - external (Building eg Porch)
- Light fitting - external (Public Walkway)
- Light fitting - external, require additional (Building e.g. Porch)
- Light fitting - external, require additional (Public Walkway)
- Light fitting - internal, repair or replace
- Light fitting - internal, require additional
- Loss of power - to building
- Loss of power - to desk
- Loss of power - to equipment
- Loss of power - to office
- Smell/smoke from fitting
- Smell/smoke from substation
- Sockets - repair faulty socket
- Sockets - replace broken/damaged socket outlet plate
- Sockets - request for additional
- Storage heater - repair or replace
- General request for Electrical team - only to be used when no suitable request is found above. Please note you will be asked for your Department cost centre code as the request maybe chargeable.
Requests for mechanical repairs (heating and ventilation)
- Air conditioning - fixed internal service & supply
- Air conditioning leaking
- Air conditioning - Application Form
(12kb) to apply for NEW installation - Air handling unit Estates - faulty
- Air handling unit Estates - leaking
- Air handling unit situated in critical environment - faulty
- Boiler Leaking
- Boiler Fault
- Chiller - defective
- Chiller situated in critical environment - defective
- Chillers/Air Con installed by occupying unit - int
- Environmental Control Systems, BSU - Faulty
- Fan coil unit - heating/cooling defective
- Flues - sweeping - internal
- Freezers, refrigerators - faulty
- Fume cupboard - extract fans & ducts
- Fume hoods - defective
- Gas - cap off
- Gas fittings, fires, and other gas equipment, Int supply
- Gas service pipe - main - replace
- Gas service pipes - repair/replace - internal
- Gas service pipes - replace for Department equipment
- Gas - Strong smell of - Please contact the Helpdesk by phone immediately on 01865 (2)70877. After hours contact Security Services 24 hour manned control room on 01865 (2)72944
- Heating, adjust - too hot/too cold
- Heating not working
- Heating, Turn off
- Heating, Turn on - for heating season
- Heating - restore after breakdown
- Heating within critical environment - faulty or requires adjustment
- Heating and water pipes - internal, repair
- Heating and water pipes - internal, make safe/isolate
- Heating appliances - finned/grilled cleaning
- Heating pipe ducts in floor - cleaning
- Heating pipes - external, repair
- Heating pipes leaking, external
- Heating system - drain down system
- Hot and cold water systems
- Lifts - Please contact the Helpdesk at Schindler Lifts on 0800 335566, and provide the lift number if possible
- Microbiological safety cabinets
- Oxygen and compressed air pipes, - external repair
- Oxygen, compressed air & similar services, internal
- Pipes - internal, rainwater, soil and other
- Radiator - adjust
- Radiator - leaking
- Radiator - not working
- Radiators - replace
- Radiators - Herz thermostatic valve replacement
- Radiators - Thermostatic valve replacement - not Herz
- Refrigerators, freezers - faulty
- Storage units - electrical, faulty
- Sump Pumps, not Plant Room - repair
- Sump Pumps, Plant Room - repair
- Ventilating equipment - external, faulty
- Ventilation ducts - internal, cleaning
- Ventilation Equip & extract ducts - microbial
- General request for DLO Mechanical team - only to be used when no suitable request is found above. Please note you will be asked for your Department cost centre code as the request maybe chargeable.
Requests for plumbing
Request a quotation for plumbing works
- All services - cap off
- Bath leaking
- Bath unblock
- Cleaning/unblocking of sanitary fittings
- Cleaning/unblocking of waste pipes & channels
- Drains and drainage
- Hot & cold water service pipes & supplies - internal
- Hydro Boil - faulty
- Laboratory taps - internal
- Pipes, External, rainwater, soil and other
- Pipes, Internal, soil and waste pipes
- Plug replacement - sanitary fitting
- Plumbing system - drain down
- Sanitary fittings - Refurb or new installation
- Shower unblock
- Shower - repair, faulty
- Sink, blocked
- Sink faulty macerator
- Sink, leaking
- Smell - investigate sanitary or drainage. Not Gas
- Soil stack unblock
- Tap, faulty - repair or replace
- Toilet broken - refix
- Toilet - faulty macerator
- Toilet - flush mechanism broken (only one WC available)
- Toilet - flush mechanism broken (more than one WC available)
- Toilet unblock
- Toilet leaking
- Toilet seat - broken, supply & fit (only one WC in building)
- Toilet seat - broken, supply & fit (more than one WC in building)
- Toilet - Supply and fit toilet roll holder
- Urinal Leaking (Please note, cleaning requests should be reported to your Administrator, these are not undertaken by the DLO)
- Urinal unblock
- Wash hand basin leaking
- Wash hand basin unblock
- Water - cap off
- Water - discoloured water
- Water fountain - repair
- Water heater faulty
- Water heater - supply and fit
- Water leak internal
- Water leak internal, non-urgent
- Water - leak under sink
- Water - no water entire building
- Water - no water internal fittings
- General request for Plumbing team - only to be used when no suitable request is found above. Please note you will be asked for your Department cost centre code as the request maybe chargeable.