FacilityNet – View Work Orders

Current Work Orders and Requests

Report	Notes
Reactive work orders	View reactive work orders in progress for your building(s). This report will show you the reactive requests reported through the R&M Helpdesk and also faults reported by Estates Services staff such as the Building Inspectors and Plant Attendants during their inspection routines. You can also check the target and revised completion dates to check when your work is scheduled to be completed.
Planned work orders	View planned works orders for your building(s). This report will show you the planned works organised and managed by Estates Services staff such as Lift and Plant Inspection and Maintenance and minor works projects.
Current work orders	View all current work records logged for your building(s). This report will show you the reactive requests reported through the R&M Helpdesk, planned works organised by Estates Services and the progress of Space modifications, allocation and release.

Report	Notes
Completed Orders - invoiced from DLO	View completed work orders that have been charged to your Department by an invoice from the DLO.
Completed Orders - direct charge (KH Orders)	View completed work orders that have been charged direct to your Department charge code using a KH Purchase Order. This option is used when the R&M Helpdesk source an approved external contractor on your behalf for chargeable repairs. A KH purchase order is raised on Oracle using your Department charge code. The cost of the contractor's invoice is then charged direct to your Department.
Completed Orders - Quoted works	View completed work orders where the costs of the works were quoted by the R&M Helpdesk.

If you have any queries which are not answered by the documentation, please contact the System Administrator.