Professionalism

Professionalism in Finance means working for the University’s academic departments, to make it easier for them to focus on their core purpose of research and teaching. It is about understanding that Finance provides a service to the University’s researchers and academics.

This can be summarised as:

  • Keeping customers satisfied
  • Considering your customers’ needs
  • Maintaining good relationships
  • Being polite and helpful
  • Providing timely responses
  • Owning the problem
  • Taking pride in your work

What can you do?

If you would like to implement this value yourself, the following points may help if you’re not already doing this. Be helpful, polite, listen to the request made by a department and try and follow it through rather than hand it off, even if it is not a task that normally would fall within your remit. Take ownership. If you cannot deal with the request immediately or have to pass it on, keep the requestor informed at all stages.

It is important that other people’s methods of working are not criticised in a negative way.

Anon.

Examples of ‘Professionalism’ in Finance

The following are examples of professionalism within Finance and should help you and your team adopt this value:

  • We often have to move work around within the team, hence staff often find themselves working on records maintained by someone else. It is important that other people’s methods of working are not criticised in a negative way.
  • There are continued improvements to the year end process which are now routine involving a pragmatic and listening approach, quality communications and guidance.