Handle Claims
1. Review claim
The Payments Team will check completeness and validity of the claim to determine whether it can be processed without delay or if it needs to be queried or returned.
2. Managing expenses claim queries
Any queries arising from a submitted claim will be raised with the Department. Any missing information will be requested by telephone or email as appropriate.
3. Returned expenses claims
The Payments Team will log and inform the Departmental Administrator of all rejected/returned claims. All such claims will be returned with a letter giving reason(s) for the return.
4. Process acceptable claims
Non-taxable claims will be handled via the Payments Team, as per the standard supplier invoice process.
Where an expense is taxable it will be handled via the Payroll Team to ensure that PAYE and NI are appropriately deducted.
5. Store paperwork
All relevant paperwork will be stored electronically for future reference.