How to make a Travel Insurance Claim

1. Notify relevant parties

  • All incidents should be notified to your Departmental Administrator as soon as possible
  • If emergency assistance is required, contact Aon Protect Assistance (Emergency Contacts, Information Sheet and Card (429kb)and follow any advice given
  • The Insurance Team should be notified of any incident within 28 days of occurrence, even if you have not returned to the UK within that time
  • It is a policy condition that you report any theft or crime to the police or relevant security personnel immediately and obtain a written report

2. Submit Documentation

  • Select and complete the relevant claim form from the list below and return it to the Insurance Team within 28 days of your return to the UK.

In the case of a medical expenses claim, should you wish to keep the personal medical information confidential from the University Insurance Team arrangements can be made for you to submit your claim direct to the Insurer. Please contact the Insurance Team who will provide you with a reference number which will enable you to submit the claim directly.

  • The Insurance Team will contact the department for travel documentation.
  • PLEASE NOTE: Unless alternative arrangements have been made with the Insurance Team, the completed claim form must be sent to the Insurance Team and not sent directly to AON Underwriting. Failure to comply may result in your claim being delayed or refused. 
  • All remaining claim documentation (e.g. police report, receipts etc.) is to be received by the Insurance Team for processing within 4 months
  • The insurance claim should not be confused with any other standard expense claim for the trip

Claim Forms:

 Delay/missed Departure (66kb)
 Personal Belongings and Money (127kb)
 Medical Expenses (117kb)
 Cancellation or Curtailment (87kb)

3. Settlement of Claim

  • Where the settlement is to be made to the individual, payment will be made to the claimant's nominated bank account by BACS (account details to be entered on the claim form)
  • Where settlement is to be made to the department, the Insurance Team will liaise with the Departmental Administrator
  • Settlement will be made net of the standard policy excess of £50