How to make a Travel Insurance Claim

1. Notify relevant parties

All incidents should be notified to your Departmental Administrator as soon as possible
If emergency assistance is required, contact Aon Protect Assistance (Emergency Contacts and Information Sheet and Card (524kb)and follow any advice given
- Tel. +44 (0)20 7173 7797
- Web www.aonprotectassistance.com
The Insurance Team should be notified of any incident within 14 days of occurrence, even if you have not returned to the UK within that time
It is a policy condition that you report any theft or crime to the police or relevant security personnel immediately and obtain a written report

2. Submit Documentation

Select and complete the relevant claim form from the list below and return it to your Departmental Administrator within 14 days of your return to the UK
Include all supporting documents (e.g. police report, receipts etc.)
Your Administrator should then forward the complete claim (including risk assessment and Travel Insurance Application Form) to the Insurance Team
The insurance claim should not be confused with any other standard expense claim for the trip

Claim Forms:

3. Settlement of Claim

Where the settlement is to be made to the individual, payment will be made to the claimant's nominated bank account by BACS (account details to be entered on the claim form)
Where settlement is to be made to the department, the Insurance Team will liaise with the Departmental Administrator
Settlement will be made net of the standard policy excess of £50

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