iSupplier Frequently Asked Questions

I’ve started completing the Prospective Supplier Registration form. Can I save it and complete it later?

Yes, click on the ‘Save for Later’ button at the top right-hand side of the screen. You will be given a web link, which you need to copy and save. When you are ready to complete the form, enter the web link into your internet browser and you will be able amend the form and submit it.

 Why do I get the error ‘Your registration request cannot be processed as we already have a supplier in our system whose details match those you have provided’?

The error is most likely occurring because another record in the University’s Oracle Financials system matches the name, Tax Registration Number, email or bank accounts details that have been entered. The error may also occur because an earlier Prospective Supplier Registration has been started but not completed. If it was saved using the ‘Save for Later’ function, the Customer Services team can retrieve the web link for you.

You can contact the Customer Services team on the details below.

I saved my Prospective Supplier form but cannot find the web link. What can I do?

Please contact the Customer Services team on the details below and they can retrieve it for you. Please do not start completing a new form as the system will not accept a second form where the details are the same as those on a form that has already been saved.

Can I amend information after I have submitted the Prospective Supplier form?

No. If you need to change any information, please contact the Customer Services team on the details below.

How will I know when my registration has been approved?

An email will be sent to the contact email provided on the first page of the form when the registration has been approved.

A Department at Oxford has told me they've sent through a New Supplier Request, but I can't see it.

You may need to check through your spam/junk mail folder for an email from our system.  If you have any questions about this email, please contact supplier.support@it.ox.ac.uk

Financial Systems Support Centre

For further support, please contact the Financial Systems Support Centre on:

Tel +44(0)1865 6 13899

Email suppliersupport@it.ox.ac.uk