University departments are responsible for their own sales processes (raising invoices to recover costs of sales and/or services using Oracle Financials). Support is provided centrally, by the Credit Control (Accounts Receivable) Team and Cashiers Team in the Finance Division.

Credit Control

The Credit Control (AR) Team is responsible for debt management and for setting up new customers in Oracle Financials (with the exception of research funding, which is managed by the Research Accounts Team).

Please note:

  • New Customer Setups and Customer Amendments/Additions will be completed by the Credit Control (AR) Team within two working days or receipt. Urgent requests by phone will be considered on a case by case basis. 
  • The Credit Control (AR) Team endeavour to respond and allocate customer and departmental queries within one working day of receipt.
  • Please ensure that a PO has been received from the external company. More companies are moving towards a ‘No PO, no pay’ status.List of organisations that require PO numbers prior to invoicing (13kb)


The Cashiers Team is responsible for the banking and processing of all income, including cash and cheques, BACS payments, foreign transfers and manual and online card transactions.

For details on the Cashiers' Service Level Agreement, please refer to their SLA page. 

Paying invoices online

If you have received an invoice from the University of Oxford and would like to pay it online, please use our invoice payment website.