Process Order Payment
Payments received without reference to donations, invoices, research advances, etc. should be handled as per the Cash and Banking process.
There may be occasions when the Cashiers receive a non-identified payment, which on investigation is found to be a duplicate. In situations such as this, the Cashiers may ask for intervention by the department to return/refund the duplicate payment to the customer.
These are managed by the Cashiers Team.
Where an order for goods/services is received with cash or cheque payment, the payment should be managed as per the Cash and Banking process.
Note: Cash income must not be added to petty cash floats.
How we transmit, store, and process card data must be in line with the Card Data Security (140kb).
This process will vary depending on whether or not the customer is present at the time of placing the order, and/or if your department has its own card terminal. Follow the relevant links below depending on your particular situation.
To find out more about departmental card terminals contact the Cashiers Team.