Standards

Service Delivery and Quality

The Graduate Accommodation Office and Caretakers monitor performance in key areas of service delivery and quality of customer service. These are the latest results. We will update our performance on a quarterly basis.

Service Delivery Standards
Graduate Accommodation Delivery and Quality Standards April 2016 (454kb)  
UUK Compliance review (501kb)
Graduate and Residential Accommodation Performance Report 2016 (2,739kb)


Confidentiality

We respect that where information is provided to us we have a responsibility to ensure confidentiality and all staff have completed information security training. The University policy on information security can be found here.

Information on the Data Protection Act 1998 and University compliance can be found here.

As well as our assurances that data and information will be protected at all times, we also guarantee your privacy in face to face meetings. We have a private meeting room at the Graduate Accommodation office to ensure privacy when you meet with us.

Fair treatment

We are committed to treating customers fairly at all times and we work within all University policies relating to equality, diversity and equal opportunities. Further information about University policies can be found here.