Maintenance and Repairs

Please report all maintenance issues to your Caretaker in the first instance.  Please do not undertake or arrange repairs yourself.

For emergency out of hours repairs please contact Security Services on 01865 272944.

Access for repairs by University staff/contractors

The Graduate Accommodation Office will endeavour to give you 24 hours’ notice prior to your Caretaker, University staff member or a University approved contractor entering your property, except in the case of emergencies when access will be undertaken without notice.

Contractors for repairs and maintenance will be granted access to sites from 9.00am until 6.00pm.

Target Maintenance Response Times: Target Standards of Service

Emergency Repairs – When there is serious danger to property or persons, for example major leaks or flooding, insecure windows or doors, being locked out, complete loss of electrical supply.

3 hours

Urgent Repairs – For example, loss of heating or hot water (may be upgraded to three hours for vulnerable groups), minor plumbing leaks, blockages to appliances, sinks or drains.

24 hours

Routine reactive repairs – For example, adjusting doors, clearing/leaking guttering, minor internal repairs

21 days

For further information please click here.