Known issues

Detailed below are known errors and issues which appear in OPENdoor. Where a workaround to the error is available this is also detailed.

Known errors are those which are long standing and will either take a significant amount of time to resolve or which, due to the upcoming replacement of OPENdoor are uneconomic to fix.

If you have any questions or concerns regarding either the issues themselves or the workarounds please contact the OPENdoor Support Centre on 01865 2-87900 or email Opendoor.Support@admin.ox.ac.uk

Date address changed

There is an issue whereby anyone who moved into their current address before 2007 has a date address changed of 14/12/2006, this issue arose during the implementation of the payroll system.

National Insurance calculations in forecasting

The way that National Insurance (NI) is calculated changed last year to include a 4^th tax band, as a result there are some minor discrepacancies in the way that NI is calculated in OPENdoor. This only effects the forecasting section as this is the only area of OPENdoor that still uses the NI calculations within the system.

Non employee details

There was previously an issue relating to the non employee area of OPENdoor whereby any changes made to a non employee weren't then copied across to the person table, or to the delegates table this means there is some inconsistency in the data. While this has been fixed going forward there remains some historic data that is different between these 3 areas. If you notice any inconsistencies which you would like corrected please contact the support desk.