My Family Care

My Family Care is a benefit the University provides for all employees, offering access to emergency back-up childcare and adultcare, a 'speak to an expert' phone line and a wide range of guides and webinars through a website called the Work + Family space.

Access to the services, phone lines and web guidance is free for University employees, but you will need to meet the costs of any care that you book.

National Carers week 11-17 June

Webinar: Co-operation in Caring - 13 June 12.30 – 13.30

One of the toughest challenges when caring for adult dependants is encouraging co-operation.  Just how do you help a loved one who doesn’t want help or believe that they need it.

This webinar explores why individuals might not acknowledge their car needs and why siblings and others involved in the care might not agree on next steps.  The session offers strategies and practical tips for encouraging greater co-operation on all sides.

If you have already registered, click here to go to the webinar.  Otherwise, you will need to register - don't forget you need your employee number from your payslip (not your University card number) and your SSO to register

What is available?

Access emergency backup care for children

By registering you can access emergency childcare: nannies, childminders or nursery places.  You will need to pay for the care that you book.  You can book care close to your home or place of work, or elsewhere in the UK, for example if you are travelling to a conference and would like to take your child with you.

Access backup adult and eldercare

Domiciliary care for an elderly relative, any adult dependent, or even for yourself.

Speak to a Work+Family Expert

Once you've registered with My Family Care you can arrange telephone consultations with a range of experts, to help you with your work+family challenges. Examples of the sorts of topics covered include:

  • Adult and eldercare challenges, such as exploring care options, caring at a distance, covering the costs of care
  • Child development issues
  • Combining work and caring responsibilities

Insider Guides

A library of invaluable, detailed guides makes it easy for you to access the right information on a range of work+family issues, from thinking about starting a family to finding care or arranging power of attorney for an elderly relative.

Webinar library

The website hosts a library of webinars, which is regularly added to, covering a broad range of work+family topics, helping working parents and carers combine work and family life. For example:

For parents For carers
  • Understanding neural difference
  • My Old Man (Parenting in later life)
  • Choosing Schools: What, When, Why?
  • Fostering and Adoption
  • Caring from a Distance
  • Resilience for Carers
  • Caring & Your Career: Keeping Work and Home on Track
  • Co-operation in Caring

As well as webinars for everyone such ase

Being a Dad

You can access a series of questions and answers, plus regular webinars, exploring parenthood and successfully combining work+family, from the perspective of dads.

Care Search

At an extra cost you can receive expert help and ongoing support to find permanent care, from Adult & Eldercare specialists. A childcare search is also available but you are advised to contact the University’s Childcare Services team in the first instance to explore the University’s own nurseries.

This fantastic one-to-one service is unlike any other in the UK, you can consult with eldercare or childcare experts and a dedicated consultant will take the time to understand  your needs, and conduct a thorough search for childcare or eldercare, or help you recruit.

Nanny Share

Sharing a nanny can be a great, cost effective and flexible childcare solution. You will receive free membership to via a link on the Work+Family Space dashboard.

Find out more

Download a presentation explaining more about My Family Care's services  MFC introduction (1,492kb)

Go to FAQs


My Family Care's Work+Family space website is a subscription service, so to access the services you need to register. 

In order to authenticate that you are an eligible employee you need to provide:

  •  your SSO username (dept1234) and
  • your employee number, which you will find on your payslip, on the bottom left hand corner. 

You only need to do this once, after which you can create a personal log-in.

My Family Care registration page

Having problems logging in - see the FAQs page

Childcare Services

To find out about the University's own nurseries contact the University's Childcare Services team

Family leave

Maternity, Adoption, Paternity, & Shared Parental Leave and Pay and flexible working schemes