Support Statistics
In addition to job applicants, the HRIS Support Centre supports users of the personnel, recruitment, payroll, training administration and HESA modules in CoreHR. The graphs below provide an overview of the volume of incidents or queries dealt with by the HRIS Support Centre. Please note that due to a recent change in Service Management Tool the Incident stats are currently being redeveloped.
HRIS support statistics: incidents and response rates
Total number of incidents raised and resolved by calendar month
The graph below shows the total number of queries (incidents) raised with the HRIS Support Centre against the total number of incidents resolved, by calendar month:
Number of incidents raised by calendar month by category
The graph below shows the number of incidents raised by users in each calendar month by category. It highlights that Personnel incidents represent the highest proportion of queries received.
Percentage of incidents resolved within resolution period
The graph below shows the total number of incidents resolved within the calendar month broken down into percentage resolved by period.
CoreHR Usage
HRIS Users
Total active CoreHR users = 476
Personnel
Total approved Staff Requests processed using the CoreHR system over the last 12 months = 5,315
Total New Starters, Rehires & No Shows processed using the CoreHR system over the last 12 months = 2,519
Total Leavers processed using the CoreHR system over the last 12 months = 2,250
e-Recruitment
Total number of Vacancies processed using the CoreHR system over the last 12 months = 3,777
Total Applicants processed via CoreHR for the above vacancies = 63,834
Training Administration
Total number of Courses administered through CoreHR, delivered in the last 12 months = 486
Total number of Delegates who booked to attend the above courses = 6,480
HRIS Training
HRIS Support Statistics: HRIS Training
Total HRIS Training Courses run in the last 12 months = 44
Total number of Delegates trained on the above courses = 2441
Please note: the above usage statistics include information processed using the CoreHR system on behalf of the University of Oxford and subsidiary companies for the period 1 November 2017 to 31 October 2018.