Occupational Health Services

The Occupational Health Service (OHS) team comprises specialist clinical staff that provide independent advice to employers and employees concerning the relationship between health and work, and the effects one has on the other.

Working together to create sustained health & resilience in the workplace

OHS Mission Statement

We work to prevent work-attributable ill-health by advising on the control of potential health hazards at work, detecting occupational disease at an early stage, and advising on ill-health in the workplace.

As well as its own defined role, the OHS works jointly with other central services, to maintain the health, safety and welfare of all employees at the University. The OHS supports the University in complying with health and safety law, employment law and forms part of the University’s risk management process.

Explore the sections below to discover the full range of services we provide to the University:

Maps, Parking & Disabled Access

Please click here for a map to our department's location and details about parking and disabled access

Confidentiality

All OHS staff work to a strict code of ethics concerning the confidentiality of consultations and medical records. All staff, both clinical and non-clinical, cannot and will not disclose medical information of employees in their charge to any party without the prior consent of those employees.

The OHS will provide advice to University departments without breaching medical confidentiality. This advice should be treated by the recipients as sensitive personal data in respect of the Data Protection Act 1998 and the University Policy on Data Protection.

Making an Appointment

Occupational Health Services operate on an appointment only basis. If you would like an appointment with Occupational Health to discuss a health-related work issue, whether that be for yourself or a direct report, please complete an Occupational Health Services Referral Form (29kb) and send this to our mailbox enquiries@uohs.ox.ac.uk.

For more information about referring to Occupational Health Services, please visit our FIT FOR WORK & REFERRAL TO OHS PAGE.

Concerns, Comments & Complaints

Occupational Health Services (OHS) aims to provide an efficient and high quality service to all our service users.

As well as constantly looking for ways to develop and improve our services, we also aim to continue doing the things that are positively acknowledged by our service users.

If however, you are unhappy with any aspect of your care or the service you receive in OHS, please speak to the OHS team member as soon as possible.

Our aims are to:

  • deal with complaints openly, promptly and properly
  • try to resolve complaints as soon as we can
  • learn from complaints to improve our services.

Where relevant, please address your concerns with the member of the OHS team who is working with you, in order that they are given an opportunity to discuss the issues with you and address your concerns.

If this does not resolve the issue then a formal complaint should be made using the procedure below:

  • Please put your complaint in writing to the Occupational Health Operations Manager, Donna Graham, by email donna.graham@ouhs.ox.ac.uk.
  • The complaint will be acknowledged on receipt.
  • The Operations Manager will investigate the complaint. This may include seeking further information from you about the complaint.
  • Following the investigation, a written response setting out Occupational Health’s formal response to the complaint will be provided within 20 working days.

FAQs

Can I come to Occupational Health Services instead of going to my GP?

Occupational Health Services do not provide primary healthcare treatment. All employees are advised to register with a local GP to access NHS services. OHS are specialists who advise on work-attributable health issues and work independently of the NHS on behalf of the University and its employees.

What information is stored in my medical records?

Any interaction you have with the Occupational Health Service, that discloses information about your health, is recorded electronically in your medical records. Interactions include advice around fitness for work, health surveillance activities and travel health consultations.

Can I access my medical records held by Occupational Health Services?

Yes. As part of the Data Protection Act 1998, all employees can view or take a copy of their medical records. To do so, please complete the Request for Access to Occupational Health Records (word) (48kb)  and send it to us.