FM Helpdesk Services

Whatever your FM query, we can help. We provide specialist advice on a wide range of issues from maintenance requests, card access, collections & deliveries, meeting room bookings, ordering a bus pass, catering requests and much more. Use our online system available 24 hrs a day 7 days a week.

Get items collected and delivered

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you can book help with the collection and delivery of internal and external mail, and with moving equipment or office furniture.

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Report a fault

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you can log a fault within your building or call us and we’ll do it for you. You can get updates on your job and check its progress.

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Book a room, equipment or hospitality

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We can help with room layout queries and we will liaise with the FM and hospitality team in your building should you have any issues on the day of your meeting.  

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Issues with my card access

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We can give access and resolve card issues in FM-managed buildings. If we do not manage your building, please contact your Departmental Administrator.

We are working with Departmental Administrators to make it easier to resolve access issues and will provide more details shortly.

In the meantime, if you are responsible for access control within your building and use Salto, please read our guidance document (500kb). This gives you simple and effective ways to set up card access.

Access control list: Department Access control contact list - July 2018 (29kb)

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Book car parking

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You can book a parking space or chat to us about any questions you may have.

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Order bus passes and book Science Transit Shuttle tickets

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you can order a new pass, renew a current one or chat to us about any issues with lost/damaged passes and cancellation requests. You can also book tickets online for the Science Transit shuttle bus service. 

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Book hospitality

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You can order catering or chat to us about any queries you have. Milk deliveries can be ordered online and you can set up recurring orders for these deliveries. 

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