Regulators and Advisory Bodies

The Pensions Advisory Service (TPAS)

The Pensions Advisory Service is available to provide independent information and guidance on pension matters and assist members and beneficiaries of pension schemes to resolve any difficulties they may have encountered and which they have failed to resolve with the trustees or administrator of a particular scheme.

Address: 11 Belgrave Road, London, SW1V 1RB

The Pensions Ombudsman

In cases where a complaint or dispute cannot be resolved, and TPAS has been unable to help, an application can be made to the Pensions Ombudsman for an adjudication. The Ombudsman can investigate and determine any complaint or dispute of fact or law involving occupational pension schemes. The services of the Ombudsman are available to scheme members, beneficiaries and prospective members of schemes.

Address: 11 Belgrave Road, London, SW1V 1RB

The Pensions Regulator (TPR)

The Pensions Regulator is the UK regulator of work-based pension schemes. It works with trustees and employers, giving guidance on what is expected of them. It also now acts as the Registrar of Occupational & Personal Pension Schemes.

Address: Napier House, Trafalgar Place, Brighton, East Sussex, BN1 4DW

The Financial Ombudsman

The Financial Ombudsman Service provides consumers with a free, independent service for resolving disputes with financial firms.

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Policy and advisory bodies