Information for local IT officers

What is HRIS?

The University’s principal HR Information System (HRIS) is CoreHR.

What is CoreHR?

CoreHR is a personnel, payroll, e-Recruitment and training administration package supplied by CoreHR.

What does this mean for you?

For users of CoreHR there are a number of requirements of local IT to ensure that they are able to access all the necessary functionality. This will mean that we require your support in delivering CoreHR successfully.

Click on the links below for more information:

Certification matrix for CoreHR ver 20.0.24

Operating System Core Certified Browser Core Certified Browser Plugin 

Windows 7 & 8

Microsoft Internet Explorer v9, v10, V11 (recommended)

Mozilla Firefox v29.0 (see note 1. below)

JRE 1.8.0 (update 31 and above)
  1. Mozilla Firefox v29.0 is classified as compatible by the supplier CoreHR, but has not been fully tested as part of the v20 delivery.
  2. The Mozilla Foundation has made a decision to end support for most Java plugins, CoreHR will no longer work in the Firefox web browser from Firefox Version 52 onwards. It is recommended that CoreHR is accessed through the latest version of Internet Explorer, or Firefox 52ESR which has extended support until 2018.

  3. Google Chrome is recommended as a browser only for expanding and printing online references.
  4. The University is currently hosting ver20.0.24 of the CoreHR software. This current version is not compatible with Windows 10.  Later versions of the CoreHR software from ver23 onwards are compatible.  A February 2019 schedule is currently being considered for the upgrade, after the earlier January 2019 implementation was delayed.  View the Certification matrix for CoreHR v26 (176kb). Details of the upgrade will be shared via the 'itss-announce' maillist and the project microsite.

Internet settings

For JRE to work correctly, you will need to ensure:

  • JavaScript settings are enabled within your supported browser;
  • the security setting "automatic prompting for file downloads" is enabled;
  • pop-up blockers should either be disabled, or enabled allowing access to *

Prior to users first using CoreHR it is recommended that the Java Cache and Internet Temporary Files are cleared and to repeat this periodically to maintain performance.

Local folder requirements

Users of CoreHR require a copy of their departmental letterhead template to be saved locally (as a Word document) in a specified location on their PC.  This file must be created with user privileges allowing for Read, Write and Execution.  To create the required folders please follow the instructions below:

  1. Create the folder C:\Coreapps on the local PC giving the user Read, Write and Execute privileges to the folder and its contents.
  2. Within C:\Coreapps save the departmental letterhead as a Word document with the filename Letter_head.docx

Please Note:         

  • If a user works with more than one letterhead, they will need to overwrite the Letter_head.docx file with the required template on each use.
  • Users will require access to the following path C:\Users\[User's single sign-on]\Appdata\Local\Temp\

Macro settings in Word

The CoreHR letter templates have macros embedded within them to enable them to bring in the departmental letterhead and generate prompts. For this functionality to work, Microsoft Word must be set to as detailed below:

Go to the File tab ->  Options -> Trust Centre -> Trust Centre Settings, select ‘Disable all Macros with Notification'. Click OK


1. JRE

To ensure that new versions of JRE are fully installed to the users' desktops, please advise users to LOG OUT of HRIS and close all browser sessions. They should not use Internet Explorer for five minutes following the installation of JRE. This allows background processes to run and configure the machine to the new settings.

2. Unable to generate correspondence

Other than the issue above, the failure to generate mail merge documents is usually due to errors in the naming of the files and folders within C:\Coreapps. It is imperative that all files and folders are named exactly as stated above and saved to the indicated location. The configuration of file locations within CoreHR is case sensitive and this is often the main reason for issues.

Further support

If you have any queries regarding local IT requirements, or would like some additional support, please contact the HRIS Support Centre.